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General
FAQ
5
Canvas Login Instructions
Canvas completion date not transferring to Prince
Intern receives Customer ID/password prompt when accessing payments tab
Locked Out of Canvas Profile
Installing lockdown browser and taking the exam
Texas Program - Advisor Success KB
Field Based Experience
11
Field-Based Experience Parameters
FBE Verification Process
Submitting Interactive FBE's via Intern Portal
FBEs - Saved Status
Field-Based Experience Intern Portal Overview
See all 11 articles
Testing
29
Test List
Pearson
117 vs. 217 ELAR 4-8 Exam Transition
291 vs. 391 Exam Transition
General Testing Info
See all 29 articles
Test Prep
9
Premium Test Prep - The Learning Liaisons
Texas Teachers Test Prep Modules
Additional Test Prep Resources
Test Prep - 4 Failed Attempts Next Steps
391 and 211 Sub Test Prep Links
See all 9 articles
Training
3
2017 Rule Set Required Online Training
2009 Rule Set Required Online Training
Reciprocal Training Courses Among States
Get Hired Resources
1
Get Hired Resources
R2R Intern Certificate
5
R2R for Intern certificate Checklist
I've Got a Job Form
Fingerprinting
SOE Processing Deadline 2024
TX - Steps Once Hired to Receive an Intern Certificate
Internship Projects
4
2017 Rule Set Performance Based Projects
2009 Rule Set Internship Project
Missed Deadline for Internship Project Talking Points
Project Webinars Spring/Summer '24
Supplemental Courses
1
Supplemental Courses
PPR Review
3
PPR Review Details
PPR Review - Additional Attempts
PPR Already Passed Prior to Admission
PPR Exam
4
2nd-5th Attempt at the PPR
PPR 2nd-5th Attempt Advisor Steps
EdTPA Info
1st Attempt PPR Approvals
Principal Recommendation
1
Principal Recommendation
Field Supervisor Observations
6
Field Supervisor Observations
Field Supervisor Recommendation
Field Supervisor Application Requests
Mentor Teachers
Field Supervisor Job Inquires and Requests
See all 6 articles
Time Taught
3
Time Taught Requirement
Leave of Absence and Maternity Leave
Time Taught Cutoff for the 23-24 School Year
R2R Standard Certificate
2
R2R Standard Certificate Checklist form
Applying for a Standard Certificate
Extensions
5
Instructions on Applying for Probationary Certificate
Requirements Incomplete Extensions (RI)
Principal Extensions
Requirements Incomplete Extension Fee Payments
Principal Extension Fees
Switching Certifications
1
Switching Certification Areas while in Phase II of the program
Processing Times
1
Processing Times
Whom to Reach out to
4
When and Whom To Reach Out To
Lead Folder Rules
Resignations
TX - Letter of Good Standing Requests
Dallas Morning News Article Talking Points
1
Dallas Morning News Articles Talking Points
Emergency Permits
3
Emergency Permits - Talking Points
Deficiency Plan Requests
Intern Currently Teaching on Emergency Permit
VA Benefits
1
Veteran's Affairs (VA) Benefits info
Credit Union
1
Credit Union Info
Military Discount
1
Military Discount Procedure and Info
Late Hire
2
Late Hire Eligible Talking Points
Late Hire Info 23-24
Cost of Program
2
Program Fee Payment Options
Enrollment Agreement - Changes Made 01.18.23
Accounting Information for Advisors
4
Tax Form Requests
Program Fee Payments FAQs - Defer, Change, Lower
Accounts with Unpaid Balances Greater than 1 Year
TOT - Scholarships 2023
Tranfering Out
2
Transfer Out Process - TX
Transfer Out Talking Points
Five 9
3
Adding an Email Signature
Adding Intern ID to Contact info
NEW Email Dispositions
SOE - Statement of Eligibility
2
SOE- Statement of Eligibility
Manual SOE's
Certifications Support
3
Certificate Start Date Vs. Hire Date
Certificate Amendments
Out of State Forms/Reciprocity Forms - TX
Internal TOT Transfers
1
Applying To A Different TOT Program
Letter of Enrollment - LOE
1
LOE
District Select
4
Talking Points for Potential District Select Interns
District Select Intern Call Procedures for All Advisors
Arlington ISD District Select Partnership
Arlington ISD Lunch and Learn
Refunds
1
Approved Refunds/ACH Deposit Form
Account Notation Standards
1
Account Notation Standards
Program Documents
3
Program Documents - Intern Portal
Admission Letter
TOT Transcripts
TEA
3
Multiple TEA IDs - Exams Not Showing In Pearson
TEA Name Change
Inactive Interns Removed from ECOS/TEA
Change of Employment
1
Mid-year Employment Change - Manual SOE's
Outbound Calls
12
Test Prep Complete - Outbound Call Campaign
Content Test Complete - Outbound Call Campaign
SOE Eligible - Outbound Call Campaign
Training Complete - Outbound Call Campaign
FBE Complete - Outbound Call Campaign
See all 12 articles
Google Review link
1
Google Review Link
Phase I Requirements
2
Phase I Requirements - TX
TX Remaining Requirements Email Communications
Drops
2
Dropping Inactive Population/ Deactivations
TX - Dropped/Deactivated Candidates Marketing Communication
Uncertified Teacher Program Candidates
1
Uncertified Teacher Candidates
Marketing Comms to Intern
7
TX Paid Email Workflow
Inactive Candidates Marketing Communications
SOE Process Delay Marketing Communication
August '24 Hiring Push Marketing Communication
Deactivation Deadline Extended
See all 7 articles
Texas Enrollment - Advisor Success KB
International Candidates
3
TX - Course by Course Evaluations (CXC)
TX - TOEFL Requirements
P-Number
GPA Exemptions
1
GPA Exemptions
Admission Requirements
12
Admission Requirements - Traditional Candidates
Official Transcripts
Supplemental Transcripts
Admission Checklist Form
GPA Requirements
See all 12 articles
SOQ
5
Statement of Qualifications (SOQ)
Common SOQ Certification Areas
SOQ areas we DO NOT certify in
Cosmetology Requirements
Completers Adding SOQ Cert Areas
PACT Exams
1
PACT Exams
Contingency Admits
3
Contingency Admission
Common Calendar
Contingency Admits - Final Transcripts
The GRID
7
The GRID
TEA
Transfer Forms (TF)
Official Transcripts (OTR)
School Accreditation (SA)
See all 7 articles
Transfer Forms
6
Request Status in TEA
Examinations in TEA
Certifications in TEA
Transfer Form Needed
Closed Programs - EPP's that no longer exist
See all 6 articles
Transcripts
6
Transcript Search
Electronic Vs. Mailed Transcripts
Transcripts in Prince
Transcript Processing Notes
Transcripts Required
See all 6 articles
Disqualifying Applicants
3
Testing History Policy
GPA Disqualification
No Degree Disqualification
Account Notation Standards
1
Account Notation Standards
APP To Admit List
1
App to Admit List
Expedite List
2
Expedite List
Expedited List Talking Points
Offered Admission
3
Offered Admission List
Offered Admission Expiration Timeline
Offered Admission Expired
Enrollment Priority Folder
1
Enrollment Priority Folder Rules
JROTC
1
JROTC Requirements
Service Records
1
Service Records
Cost of Program
2
New TX Pricing - 01.18.23
Enrollment Agreement - Changes implemented 01.18.23
Leads
1
Procedures for Lead Calls
TEA
1
TEA Communication Requirements
Application
3
TX Application Restriction
Application Paths
Application Paths/Dynamic Emails
Five 9
1
NEW Email Dispositions for Five9 Emails
Indiana - Advisor Success KB
Indiana Training Guide
4
Training Guide for New Hires
IN - Praxis Exams with Codes
Indiana Enrollment Agreement 04.10.2024
IN - Probing Questions for Prospective Candidates
IN - Training
3
IN - Reciprocal Training Courses for All States
Indiana Program Overview
IN - Literacy Grant/Literacy Course
IN - Refunds
1
Approved Refunds/ACH Deposit Form
Five Nine Procedures
Call Transfers
3
Call Transfer Expecations in Five 9
Call Transfer /Email Transfer Requests from Interns Talking Points
Scheduling A Call Back
QA Call Structure and Rubric
4
Intro, Account Verification, Warm Closing Specifics
Sales and Engagement
Program Quality Scoring Guide
Enrollment Quality Scoring Guide
Audio
1
Audio Troubleshooting for Advisors
Emails
1
Locking More Than One Email at a Time in Five 9
Florida - Advisor Success KB
Steps for Certification
6
FL - Submitting Online Application
FL - Qualification for Enrollment
FL - Background Check
FL - Phase 1 Requirements
FL - Phase 2 Requirements
See all 6 articles
Paid to Hired Status
2
Paid To Hired Status Changes
FL - Field-Based Experience
Job Fairs
0
Account Notation Standards
1
Account Notation Standards
FL - Reciprocal Training Courses for All States
1
FL - Reciprocal Training Courses All States
FL - Refunds
1
Approved Refunds/ACH Deposit Form
Sprint Releases
Sprint Releases 2023
22
Sprint Release 02.15.23 @7pm
Sprint Release Changes 03.01.23
Sprint Release Changes 03.16.23
Sprint Release 03.29.23
Sprint Release 04.13.23
See all 22 articles
Sprint Releases 2024
9
Sprint Release 01.03.24
Sprint Release 01.22.24
Sprint Release 01.31.24
Sprint Release 02.28.24
Sprint Release 03.13.24
See all 9 articles
SK12 - Advisor Success KB
SK12 - Stripe
3
SK12 - Stripe Vs. Authorize Net Info
SK12 - Stripe: Viewing the Previous Days Transactions
SK12 - Stripe: Looking Up an Individual Customer
SK12 Five 9 and Call Info
2
SK12 - Call Structure
Determining Campaign from Incoming Calls
SK12 - Learn Upon Migration
2
SK12 - Learn Upon Migration Annoucements
SK12 - Learn Upon Payment Information
North Carolina - Advisor Success KB
Field Supervisors
2
NC - Assigning a Field Supervisor Requirements
NC - Field Supervisor Talking Points
Scholarships
1
TeachNC - $100 Reimbursement + Scholarship Offer
NC - Training
2
NC - Reciprocal Training Courses for All State
NC - Updating NC Training Pathways in Prince
Climb Credit - NC
1
Climb Credit Talking Points
NC - Refunds
1
Approved Refunds/ACH Deposit Form
TeachNC
1
NC - TEACH North Carolina
NC - Phase I
6
NC - Certification Areas
NC - Phase I Requirements
NC - Form RL
NC - Field Supervisor Talking Points
NC - Assigning a Field Supervisor Requirements
See all 6 articles
NC - Phase II
8
NC - edTPA Overview
NC - Verification of Employment (VOE)
NC - Phase II Requirements
NC - Classroom Readiness Training
NC - Principal Recommendation
See all 8 articles
NC - Enrollment
4
NC - EdTPA Training Course
NC - HQ By Hours
NC - Enrollment Requirements
NC - Cost of Program
TLL - Advisor Success KB
TLL- Refunds
1
TLL - Refunds
TLL - Locating Customer's Courses
1
TLL - Locating Customer Courses
TLL - Course Completion Certificates
1
TLL - Course Completion Certificates
TLL - Tech Issues
1
TLL - Tech Issues with a Video
TLL - APP
1
TLL - App
South Carolina - Advisor Success KB
SC - Steps to Certification
7
SC - Submitting Online Application
SC - Qualification for Enrollment
SC - Enrolling
SC - Phase 1 Requirements
SC - Phase 2 Requirements
See all 7 articles
SC - Training
2
SC - Reciprocal Training Courses for All State
SC - GPA Requirements
SC - Whom to reach out to
1
SC - Whom To Reach Out To
SC - Testing
3
SC - Praxis Exams with Codes
SC - SPED and Elementary Exams
SC - Premium Test Prep
Arizona - Advisor Success KB
AZ - Training
2
AZ - Reciprocal Training Courses for All States
AZ - Cost of Program
Michigan - Advisor Success KB
MI - Training
6
MI - Reciprocal Training Courses for All States
Michigan Contact Emails
MI - Phase I & II Requirements
MI - Acronyms
MI - Adding an Endorsement Area - Standard Holders
See all 6 articles
MI - Accounting Info
1
Approved Refunds/ACH Deposit Form
MI - Email Templates With Screen Shots
4
Offer of Admission Initial Certification Candidates
Offer of Admission World Languages Candidate
Offer of Admission Email SPED Certification Candidates
MI - Applying for Interim Teaching Certificate Template
MI - Enrollment
6
MI - Offer of Admission Checklist
MI - Interview Questionnaire
MI - Official Transcripts
MI - GPA Exceptions
MI - Course by Course Evaluations
See all 6 articles
MI - Phase I
13
MI - The Learning Liaison (TLL) Test Prep for MTTC
MI - Endorsement Areas/Grade Bands
MI - Upper and Lower Elementary Info
MI - Testing
MI - Test Prep
See all 13 articles
MI - Phase II
10
MI - Time Taught Requirements
MI - Work Experience Form
MI - Classroom Readiness Training
MI - Projects
MI - Excellence in Teaching and Learning Training
See all 10 articles
MI - Job Fairs
1
MI - Job Fairs 2024
Nevada - Advisor Success KB
NV - Steps to Certification
2
NV - Submitting Online Application
NV - Cost of Program
NV - Training
1
NV - Reciprocal Training Courses for All States
NV - Refunds
2
Approved Refunds/ACH Deposit Form
NV Refund Policy
Accounting
Accounting Related Procedures for All Advisors
5
Accounts with Balances Greater than 1 Year
Texas Workforce Commission - Vocational Rehabilitation
Payment Draft Date Selection
Financial Holds - All States
All States - Pre-Payment via Portal
Payment Failures
1
Payment Failures 10/2023
Credit Card Fees
1
Credit Card Convenience Fees
Application for Teachers of Tomorrow
Application Requirements for Teachers of Tomorrow
1
Application Not Accepted
Canvas
Course Completion
4
Identifying Course Completion Date- Canvas
Determining if a Course is Complete - Canvas
Canvas Support Vs. Curriculum Support
Ensuring a Course is Complete
Grading in Canvas
0
Canvas Instruction for Program Advisors
0
Canvas Directions
1
Canvas Instructions for Program Advisors
Growth States New Projects
0
Climb Credit
Climb Credit Applications
3
Climb Credit Portal Applications
Climb Credit Talking Points
Climb Credit Intern Details/ Adding Intern ID
Client Success and Engagement/District Hotline
Client Success and Engagement/District Hotline
1
Client Success and Engagement/District Hotline
Promotions
Finish Line Promotion - All States
2
Finish Line Promotion - All States
Finish Line Promo Outbound Calls
Referrals
2
Referral Program - All States
New Year New Career - Enrollment Promotion
Test Discount
1
$125 Test Discount to Program fees
De-Escalations
De-Escalations
1
De-Escalation Talking Points
Enrollment - All States
Enrollment One Pagers
5
Top Reasons Why You Should Become a Teacher
Top Reasons Why You Should Choose an ACP
Why Teachers of Tomorrow?
What Does ToT Have to Offer?
Questions To Ask While Active Listening
Initial Call Structure
12
Enrollment Initial Call Structure
Enrollment Voicemails
TX High Level Program Overview
MI High Level Program Overview
NC High Level Program Overview
See all 12 articles
Referral Source
1
Capturing the Referral Source
Transcripts
2
Top Sending Universities
Institutionally Accredited Transcripts
Transcripts Received Pending Documents
1
Transcripts Received Pending Documents Outbound Calls
Offered Admission
1
Offered Admission Outbound Call Guide
Pre-Admission Portal
1
Pre-Admission Portal - All States
Request for Information - Leads
1
Lead's Request for Information Call Structure
Admission Certification Area
1
Admission Certification Area
Enrollment Contact Emails
1
Enrollment Contact Emails
International Candidates
1
Growth States - Course by Course Evaluations (CXC)
Outbound Calls - Growth States
Paids Outbound Calls - Growth States
1
PAIDS Outbound Calls - Growth States
Certification Support
Growth States Certification Support
4
Back Ground Checks - MI & FL
Adding a Certificate to the Contract Tool
Out of State Forms/Reciprocity Forms- Growth States
Growth States- Extension Fees
Ohio - Advisor Success KB
IPTI Program
1
OH - IPTI Program Path
PDI Program
2
OH - PDI Program Pathway
OH - Certification Confirmation
Certification Areas
1
OH - Certification Areas
OH - Cost of Program
1
OH - Cost of Program
Certifications Look Up
1
OH - Certification Look Up in CORE
Coursework and Training
2
OH - IPTI Coursework
OH - PDI Coursework
