Once the intern meets the requirements of completing the free online application, submitting their transcripts, and receiving an Eligible Statement of Eligibility, they are ready for the next step.


The advisor will update the advisor portal by attaching the SOE and adding a note with the SOE information.  Send an email using the Five9 Assistance email for Background Check and attach the PDF of the background check form.


Intern must complete the information required on the form and send it back as a PDF attachment.


The Certification Team will update you on the results.  Once the Intern has been cleared, we will review and update the account information:

  • Add Admission Certification Area
  • Add Test Approval
  • Add SMK – qualify by hours, unless they have submitted their test results
  • Call the Intern and let them know you have received their Background Check back as clear and you are sending their Offer of Admission. 
  • Send the Offer by selecting the Contract tool and the Offer Admission button.


Next Step: Phase 1 Requirements