We've updated our Five9 emails. Please view the new suggested email dispositions below, along with their recommended usage.
New |
Used For: |
|
SPAM |
Keep |
Spam email |
Duplicate Email |
Keep |
Duplicate email |
No Reply - Thank You Email |
Keep |
An email that does not require a response as it says things like 'Thank you' 'ok' 'got it' etc. |
Previously Assisted |
Keep |
Used when an ID is checked in Prince and has already been resolved (intern called in, had a previous email, etc) |
FBEs |
Keep |
To be used to respond to FBE questions, after forwarding observation confirmations to fbe@teachersoftomorrow.org |
Test Approval |
Keep |
For any emails that ask about test approval process |
Leave Program |
Keep |
For those requests to leave the program |
Principal Recommendation |
Keep |
For any emails in which a Prinicipal recommendation is requested to be sent or a status update is requested |
SOE |
Keep |
Any questions regarding SOE eligibility, where to find it, requirements, etc |
Standard Cert Status |
Keep |
Asking for an update on their standard certification process |
Intern Cert Status |
Keep |
asking for an update on their intern certification process |
Internship Project |
Keep |
Questions about grading, timelines, questions, etc |
Transcript Request |
Keep |
Transcript request for program completion |
Payment Update |
Keep |
Asking anything financially related |
LOE or LOA |
New |
Asking about how to get a Letter of Eligibility or Letter of Admission OR if they are eligible for one or both |
Tech issue |
New |
Issue with website, login, etc |
Test Prep questions |
New |
Questions regarding internal or external test preparation, submissions that are not correct (not in pdf format, etc) |
Job Change |
New |
Job change form or resignation questions |
Deactivation |
New |
When an intern reaches out regarding deactivation; either proactively or reactively |