Call Transfers

Call Transfer Expecations in Five 9
When the advisor receives an incoming call from an intern that they are unable to assist because they have reached the wrong location, the expectation is...
Thu, Apr 27, 2023 12:02 PM
Call Transfer /Email Transfer Requests from Interns Talking Points
Should you receive a call from an intern or applicant that requests to speak with a specific advisor the procedure is to help that intern yourself.  All adv...
Fri, Apr 28, 2023 8:16 AM
Scheduling A Call Back
For automated outbound dials, if the intern is not available you can schedule a call back at a specific time that five nine will auto-dial.   Step 1: ...
Mon, Feb 5, 2024 3:17 PM