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Five Nine Procedures
Call Transfers
3
Call Transfer Expecations in Five 9
Call Transfer /Email Transfer Requests from Interns Talking Points
Scheduling A Call Back
QA Call Structure and Rubric
4
Intro, Account Verification, Warm Closing Specifics
Sales and Engagement
Program Quality Scoring Guide
Enrollment Quality Scoring Guide
Audio
1
Audio Troubleshooting for Advisors
Emails
1
Locking More Than One Email at a Time in Five 9
