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Five Nine Procedures

Call Transfers 3
  • Call Transfer Expecations in Five 9
  • Call Transfer /Email Transfer Requests from Interns Talking Points
  • Scheduling A Call Back
QA Call Structure and Rubric 4
  • Intro, Account Verification, Warm Closing Specifics
  • Sales and Engagement
  • Program Quality Scoring Guide
  • Enrollment Quality Scoring Guide
Audio 1
  • Audio Troubleshooting for Advisors
Emails 1
  • Locking More Than One Email at a Time in Five 9
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