QA Call Structure and Rubric
This article is provided to outline specifics requirements needed to earn a positive mark on the Quality Assurance Score Card for your Introduction, Account...
Wed, May 1, 2024 2:58 PM
The goal of the Sales and Engagement piece of the call rubric is to close the sale and help the intern make a postive decision in moving forward with our pr...
Wed, May 17, 2023 8:42 AM
Program Quality Scoring Guide
Targets behaviors essential to achieving First Contact Resolution & delivering a great Experience
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Quest...
Wed, Jul 3, 2024 10:52 AM
Enrollment Quality Scoring Guide
Targets behaviors essential to achieving First Contact Resolution & delivering a great Experience
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Qu...
Wed, Jul 3, 2024 10:51 AM