Outbound calls will be auto-dialed from Five9 to interns who have just passed their content exam and SMK has checked off their intern checklist in the advisor portal of Prince.  The purpose of these calls is to congratulate the intern on passing their exam(s) and to review their remaining phase I requirements.  


These calls will appear in Five9 as "SMK Complete" and should give you a 2-minute warning before the call is made.  


Below are some talking points you can use to help guide your conversations. 


Prior to the call: Confirm if the intern is a late hire or regular hire.  Advisor should check the intern’s progress thus far.   Have they started their training? Have they submitted any FBEs?  Adjust your talking points according to their progress. 


Talking Points: 

Hello Intern, my name is XXXXX and I am a program advisor with Texas Teachers.  I am calling to congratulate you on passing your content test! We are so excited for you! That is a big hurdle to get past.   Is now a good time to go over your next steps?  

 

Great! First, I would like to verify your account, can you provide your first and last name and the email address on your account?

 

Thank you for verifying your information.

When were you looking to get started in the classroom? 

-Make a note in the account to assist the next advisor with the intern’s goals 

 

Go over the remaining requirements for the intern to earn their SOE 

If Late Hire: 

“Now that you have passed your exam(s) you will gain access to your SOE and be eligible for hire! Your SOE will show districts that you are immediately eligible for hire and for your intern certificate” 

  • Review where the SOE is located in their portal 

 

 “Do you have a job lined up already?” 

 

If No: direct the intern to our Job Resources in their portal under the “Resources” tab. 

If Yes: Congratulate them on the Job! Review the following: 

  • Next Steps to earn Intern Cert: Job Form, SOE to district, Apply for Cert, Establish Payments 
  • Review 90 school day requirement to complete FBE and Training (See FBE and Training talking points below) 
  • Send late hire email template next steps as follow-up


If Regular Hire: 

Review FBEs and Classroom Readiness Training to earn their SOE 


Field Based Experience: 

“Next, you will want to focus on completing your field-based experience.”  

  • Do you have any long-term substitute experience?

If Yes: “Excellent, when did you complete or gain that experience?”

  • Confirm its within 2 years of enrollment date
  • Review LTS form through portal

If No: “No problem at all, we have a few options to complete your field-based experience.”

  • Review 30-hour requirement
  • Highlight up to 15 hours online if you did not already when going over testing.
  • Provide details on what counts for in-person FBEs: variety of classrooms, grades, and subjects, TEA accredited campus, up to 6 hours in a day etc.
  • Review FBE letter
  • Review FBE submission form and location in portal

 

Classroom Readiness Training: 

Your final pre-service requirement is your classroom readiness training.  This training is designed to prepare you for teaching in the classroom.  

  • Online and flexible
  • Review location in portal
  • Review grading times for projects
  • To recap your remaining phase I requirements, you will complete 30 hours of field-based experience and your online classroom readiness training.  
  • What questions do you have?


"Once you have completed those you will gain access to your Statement of Eligibility or SOE.   This document will show districts that you are immediately available for hire and for your intern certificate.  You can attach it electronically with your resume when you apply for teaching positions."

 

"We have a lot of great job resources to help you get hired right in your portal under the resources tab."  


"Once hired, be sure to let us know so we can walk you through the steps to earn your intern certificate!"