We have made updates to our Five9 emails. Please view the new suggested email dispositions below, along with their recommended usage.
NEW SUGGESTED EMAIL DISPOSITION |
USED FOR? |
|
Program Overview |
Keep |
Candidate is requesting program information |
Application Status |
keep |
Candidate is requesting information about their current application status- (Expedite if possible) |
Unofficial Transcripts |
new |
Candidate sent un-official transcripts- cannot accept them. (fulfillment) |
Document Processed |
new |
Document received and processed (Fulfillment) |
Documents Needed |
keep |
Candidate is missing docs (TF, LOTE, SOQ, transcript, fingerprint card, SOE etc) |
Technical Error |
new |
Candidate is reaching out about a technical issue |
Offered admission |
Keep |
Candidate was offered admission and has questions about enrolling |
Previously Assisted |
Keep |
Candidate was previously assisted (no reply needed) |
Call Request |
new |
Candidate is requesting a call (Schedule call-back) |
Spam |
Keep |
Spam Email |
Pricing Inquiry |
Keep |
Candidate is requesting information about our pricing |
No Reply Thank You |
Keep |
Candidate sent an email that requires no response- no reply needed |
Not Interested: Too Complicated |
new |
Candidate feels the program is too complicated; will not move forward with ToT |
Not Interested: Total Cost Too Expensive |
new |
Candidate is not interested because the total cost of the program is too expensive; will not move forward |
Admission Area Discrepancy |
New |
Candidate has questions about the area he/she is being admitted in. (TEA PACT/STUDY.COM) |
Deactivation |
New |
Please use when engaging with a deactivated intern |