Whom to Reach Out To: 

Certification Support (Cert Supt) – certification@teachersoftomorrow.org (Internal only)

Classroom Support (CS) – classroomsupport@texasteachers.org (internal only)

Lead/Manager for Growth States (Lead) – customerrelations@teachersoftomorrow.org (Internal Only)

Accounts Receivables (AR)  – AR@teachersoftomorrow.org

Client Success and Engagement (CSE) – thelist@southcarolinateachers.org (Districts only)

Helpdesk – help@texasteachers.org

Curriculum Support (CS) – Curriculumsupport@teachersoftomorrow.org (Internal and External) 

Transcripts – transcripts@southcarolinateachers.org

General contact email – teach@southcarolinateachers.org

Enroll General Email – enroll@southcarolinateachers.org


Mail: Official Transcripts 

Teachers of Tomorrow 

2401 Fountain View Dr. Suite 700 

Houston, TX 77057


District Hotline Number: 877-342-1202 (Districts only! Do not provide to candidates) 


When to Reach Out: 

Certification Support: 

  1. Changes to employment - Intern will need to submit a new job form through their intern portal 
  2. VOE - Verification of employment 
  3. Proof of certification/license issued - this includes emergency permits, lateral entry license etc. 
  4. Verify program completion 
  5. Verify/Confirm Time Taught
  6. Create the Contract when eligible once hired 
  7. Review course descriptions - These are requested when determining if the intern will qualify to teach a specific course or topic based on their passed exams.  
  8. Place account on hold - for both employment and extension needs
  9. Drop account (hired status) 
  10. Eligibility for certification 
  11. Completer documents  
  12. Resignations 

Classroom Support: 

  1. Intern has not received a Field observation, or been contacted by their field supervisor within 3 weeks of cert being issued.
  2. Intern has a complaint or concern about their field supervisor
  3. Intern needs their field supervisor recommendation and have completed and verified all 3 observations already


Lead/Manager For Growth States: 

  1. Supervisor Call Requests - Advisor should always include "Supervisor Call Request" in the subject of the email.  Be sure to get 2 call back times from the intern over the next 2 days for our lead/manager to reach out.  
  2. Refund Requests for review (never guaranteed) 
  3. Account review - if the advisor comes across an account and something is not adding up or working correctly you may email lead for them to review the account for accuracy.    
  4. Expedited Requests 


Accounting: 

  1. Intern has established payments as ACH and wants to change their withdrawal date.  Send an email to AR stating which date the intern would like to change their withdrawal date too.  Typically takes 2-3 business days and goes into effect the following month.  Change must happen at least 3 days prior to their current withdrawal date.
  2. Intern is on ACH withdrawal and wants to pay remaining balance in full.  Send email to AR indicating they want to pay balance in full.  AR will then create an invoice in the intern’s portal for the remaining balance and intern can go in and pay via credit or debit card.
  3. Any confusion on remaining balance or extension fees owed.
  4. Intern wants to know what their withdrawal date is and NO payments have been made yet.  Email AR to find out and you follow up with intern with the info. 

Client Success and Engagement Team: 

  1. District requests for candidate lists - provide the email listed above as well to the district representative and the district hotline number if applicable.  
  2. District requests for review of an intern's account.  Advisor should send these requests to CSE and not attempt to review the intern's account with the district representative.  

Help Desk: 

  1. Tech issues with equipment
  2. Intern is having tech issues with logging on to their portal or portal is blank or not displaying correctly.  
  3. Intern portal tab not available from the advisor portal in intern's Prince account. 
  4. Intern is having tech issues with a canvas course like the video is not playing or advancing etc. 
  5. Sound/Audio issues with five nine 
  6. Outlook issues 
  7. Teams tech issues 


Curriculum Support: 

  1. Intern has a curriculum based question on a training module or project. 
  2. Intern is confused on why their project was failed and the provided feedback in their canvas account is not clear or confusing them. 
  3. Intern would like to have their project grading expedited.  (only on rare occasions) Standard Processing time is 3-5 days for grading.  Expedite requests should go through your immediate manager first. 
    • Only send expedite requests if:
      1. Intern requests it and the intern has completed all program requirements for a standard with just the final internship project remaining and their cert is expired or about to.  
      2. Intern requests it and have compelted all other pre-service requirements (FBEs, training modules, and passed exams) and they have a pending job offer on the line.