FAQ

Default solution folder, feel free to edit or delete it.

Canvas Login Instructions
HelpDesk/IT no longer has the ability to reset Canvas passwords, and the intern has the ability to do so themselves from the Portal. Please advise the inter...
Wed, Jan 26, 2022 10:08 AM
Canvas completion date not transferring to Prince
 If you have confirmed that an intern has completed coursework in Canvas and the completion date is not transferring to Prince you can manually add the ...
Tue, Feb 8, 2022 11:49 AM
Intern receives Customer ID/password prompt when accessing payments tab
To correct this issue we suggest the intern to clear their web browser cache by following the instructions below: In Chrome 1. On your computer,...
Tue, Feb 8, 2022 1:29 PM
Locked Out of Canvas Profile
Excluding Alabama, if an intern remarks that they cannot log into Canvas or reset their password, they are attempting to log into the website directly and t...
Fri, Mar 4, 2022 12:22 PM
Installing lockdown browser and taking the exam
Interns can follow the directions below to install and launch lockdown browser application to complete test reviews.   To download and launch lockdown b...
Thu, May 5, 2022 4:34 PM