Excluding Alabama, if an intern remarks that they cannot log into Canvas or reset their password, they are attempting to log into the website directly and this is no longer valid.
HelpDesk does not have the ability to change or update this. Please inform the intern of the below:
Hello,
We have implemented SSO, and you now access your Canvas courses through the Intern Portal and no longer go to the Canvas website to directly log in.
Log into your intern portal by clicking on the LOGIN link found at our home page of https://www.teachersoftomorrow.org
After you log in, click ‘Menu’ > “Training progress” > and clicking on the “Required courses” > “Select the course in which you wish to access". This will take you directly to Canvas now that single sign on has been implemented.
Please remove any previous bookmark you were using to access your Canvas account as that link is now invalid.
If you continue to have problems accessing your Canvas account go ahead and clear your web browser cache and history, close/re-open the browser, and attempt to login via our home page again.
If you need to reset your password, please click the Forgot Password link after clicking on the LOGIN link from our home page.
For best performance, please login to Canvas using the above method on a laptop and not on a mobile device or smartphone.
Regards,